Returns

We accept refunds and exchanges on all full-priced purchases when a Returns Authorisation (RA) number is granted and the product is returned within 14 days of receiving your order.

No returns or exchanges on sale items.

Products must be returned in a saleable condition i.e. clean, tags attached, in original packaging.

Any products that have been worn, damaged, altered or washed will not be accepted.

 

Sale Items (including discount codes)

MARLO will not accept exchanges or refunds on any sale items and purchases using a discount code. We kindly ask you to consider this before committing to a purchase

 

Returns process

Please follow the below steps to return a purchase:

Contact our Customer Care team (via hello@marlokids.com) to request a Returns Authorisation number. Please include the invoice/order number in the subject line.

Write your Returns Authorisation number on your invoice (received with your order) and return the item/s to:

MARLO KIDS Pty Ltd

C/O: ADS

67 Shepherd st Marrickville NSW 2204

We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns.  Your return will be assessed and, if passed, will be reversed onto your original form of payment. 

 

Refunds

Refunds are reversed onto the original form of payment i.e. PayPal account or credit card used.

Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement.

The total amount of the refund will be minus any shipping charges.

 

Exchanges

Exchanges are subject to availability at once your return arrives at our head office. 

Exchanges can be made for items of the same value of your original purchase. 

 

Cancellations

If you have changed your mind and would like to cancel an order, please contact our Customer Care team as soon as possible. Please note that orders which have already been shipped cannot be cancelled.

 

Faulty Items

We sincerely apologise for any inconvenience caused by receiving a faulty product. Please contact our Customer Care team at helllo@marlokids.com to notify us of any issue and we will work with you to resolve it as soon as possible.

 

Colours

MARLO has made every effort to correctly display the colours of our products on our website. However, due to the fact that we use flash photography, as well as the inevitable variances between computer and mobile screens, we cannot guarantee that your device will display a colour which is completely accurate. 

 

Swimwear

Please wear under garments when trying on swimwear and do not remove the plastic 

protective film. Returns of swimwear will not be accepted if this film has been removed or the garment has been soiled.

 

Shoes

Please try on all footwear on a carpeted surface before general wear. Returns of footwear will not be accepted if the product has scuff marks or the original show box is damaged.

 

Jewellery

Due to hygiene reasons, we do not accept returns for earrings.