We accept refunds and exchanges on all full-priced purchases when a Returns Authorisation (RA) number is granted and the product is returned within 14 days of receiving your order.
Products must be returned in a saleable condition i.e. clean, tags attached, in original packaging.
Any products that have been worn, damaged, altered or washed will not be accepted.
Please follow the below steps to return a purchase:
Read the MARLO Returns Policy below to ensure your return is eligible.
Contact our Customer Care team (via firstname.lastname@example.org) to request a Returns Authorisation number.
Write your Returns Authorisation number on your invoice (received with your order) and return the item to:
MARLO KIDS Pty Ltd
Level 1, 130 Kippax Street
Surry Hills NSW Australia 2010
We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns. Your return will be assessed and, if passed, will be reversed onto your original form of payment.
Refunds are reversed onto the original form of payment i.e. PayPal account or credit card used.
Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement.
The total amount of the refund will be minus any shipping charges.
MARLO will accept exchanges but not refunds (we kindly ask you to consider this before committing to a purchase) on any sale items, when a Returns Authorisation (RA) number is granted and the product is returned within 7 days of receiving your order.
If you have changed your mind and would like to cancel an order, please contact our Customer Care team as soon as possible. Please note that orders which have already been shipped cannot be cancelled.
We sincerely apologise for any inconvenience caused by receiving a faulty product. Please contact our Customer Care team at email@example.com to notify us of any issue and we will work with you to resolve it as soon as possible.
MARLO has made every effort to correctly display the colours of our products on our website. However, due to the fact that we use flash photography, as well as the inevitable variances between computer and mobile screens, we cannot guarantee that your device will display a colour which is completely accurate.
Please try on all footwear on a carpeted surface before general wear. Returns of footwear will not be accepted if the product has scuff marks or the original show box is damaged.
Due to hygiene reasons, we do not accept returns for earrings.